Only asking uses credits. Reading and sharing answers is free.

Why not charge per person, like everything else?

Because most of the people who need an answer are not the people asking. A regional manager who reads the weekly answer costs us nothing to serve: the work was done when somebody else asked. Charging for them would price the business out of sharing what it learns.

So a seat is somebody who may ask, and everybody else reads for free, on every plan. The product already draws that line: asking costs money and reading does not.

What happens when we run out of credits?

Asking stops until your plan renews, and the app says so plainly, naming the date. An admin can buy extra credits or move up a plan to keep asking straight away. Everything already answered stays readable. It never keeps going and bills you afterwards.

Can we buy more before the plan renews?

Yes, two ways, both from Plan & usage inside the product. Buy extra credits: 50 for $75, charged to the card on file, lasting until your plan renews. Or move up a plan: it takes effect as soon as Paddle confirms it, usually in seconds, and the price difference and the extra credits are both prorated for the rest of the billing period. You keep the credits you had left.

Extra credits cost more per credit than any plan, so they suit a month that ran over. If you buy them most months, a bigger plan is cheaper, and the app tells you before you buy.

Can we change plan or cancel ourselves?

Yes, on every priced plan, Starter to Business. Upgrade, downgrade or cancel from Plan & usage inside the product, at any point; nobody has to write to us to pay less. A downgrade applies at the next renewal. A cancellation ends the subscription at the end of the month already paid for, and everything answered stays readable after.

Enterprise is the one plan that is a conversation, because its price is agreed in the contract.

Is there a free plan?

Not a permanent one. There is a free trial instead. Every paid plan can start with seven days, 20 credits and up to 25 uploaded documents, no credit card required, or be bought straight away. When a trial ends, asking pauses until you choose a plan, and everything already answered stays readable.

A plan that stayed free would be us paying for strangers’ questions: every question runs real work against real systems and costs us real money. Starter is $99, which is a decision one person can make.

What is Business context, and what does it cost?

Business context is public information about your market, competitors and industry, read beside your own systems: news, published results and filings, regulation, industry reports, public rates and holidays. From Growth, an admin can let your departments use it for their own figures, such as a public holiday, a published benchmark or a competitor’s filing. On Business and Enterprise it also feeds the Research department. It is off until you turn it on, and what each source reaches is on the Product page, under Research.

A question that draws on it costs one credit more, because it does more work: a search and a read on top of the systems it consulted. What comes back is public information, cited by the page and its date, and never a source for a figure of yours.

Which plans include the Research department?

Business and Enterprise. With the public web turned on, the Research department looks into your competitors, your market, trends in your industry, news about the companies you deal with, and regulation. It also answers alongside your other departments, so “how does our revenue growth compare with our main competitors?” comes back as one answer. See how it works.

A question it answers uses the public web, so it costs one credit more.

Do prices move with model costs?

What the models cost is our problem. You buy credits at an agreed price and we manage the rest, including making the work cheaper to run.

What does onboarding involve?

Connecting one or two systems, confirming how your business counts (fiscal year, currency, who is asking) and agreeing what each job title may read. Every plan has email support, and we are glad to help with the first connections. The credentials and the systems are yours, so the work is done with you.